Meet Our Directors

Albert Chang, Senior Director, Operations
Albert Chang, who joined SK&A in November 2008, is a 16-year veteran of operations and finance management. He comes to SK&A with a proven track record in business process management and engineering, business analysis, commercial operations management, customer service, data strategy and P&L management. Albert leads the company’s Research Center, Web development, IT, engineering, customer service, quality assurance and fulfillment teams. He served as VP of Data Quality Management for Experian and previously ran operations for JP Morgan Chase and The Bank of New York. Albert earned a Bachelor of Science degree from Lehigh University and an M.B.A. from the University of Delaware.

Veronica Eggers, Director, Customer Service and Fulfillment
Veronica Eggers joined SK&A in September 1996. She has over 16 years of experience in customer satisfaction, sales support and management. Veronica is responsible for customer service, sales support, third-party data purchasing, email services and lead distribution. She plays a key role in the development of new products and pricing, and contributes to the company’s sales success and customer satisfaction. Veronica’s “customer service first” attitude has lead to building exceptional relationships with customers. In addition, she has experience with healthcare databases, training development tools, DMS, Fox Pro, SQL, CMS, and email services.

Manus Gallagher, Senior Director, Sales, SK&A and OneKey
Manus Gallagher, a 16-year veteran selling sales, marketing and compliance solutions to the pharmaceutical industry, joined SK&A in May, 2007. He has held senior sales and management positions with Cegedim, Dendrite, SAI, RoyalBlue Technologies and StayInFront. Mr. Gallagher has been directly involved in selling and leading a team to deliver $100 million in business over the past 5 years, while building exceptional relationships with customers. His current role is to manage SK&A’s sales team towards growth in familiar and new vertical markets, while helping to build stronger, more valuable customer relationships. Mr. Gallagher, based in Rockaway, New Jersey, is a graduate of Millersville University, with a BS in Business Administration.

Mike Green, Director, OneKey
Since 2004, Mike Green has led SK&A’s data acquisition and quality, product development, and customer order fulfillment. When Mike joined SK&A, he brought extensive business-to-business (B2B) experience from Experian Business Information Solutions, where his 13-year history with the company included many roles. As director of B2B marketing there, he was responsible for buying, licensing, marketing and analyzing proprietary credit and marketing business data. He’s managed product, marketing, and customer service teams, large call centers, data-entry efforts, and special projects for key customers. Mike has a Bachelor of Science degree in Business from the University of Southern California and an M.B.A. from Pepperdine University.

Linda J. Howard, Director, Research Center
In 1995, Linda Howard was appointed director of database management, and she became vice president of Research Center operations in 2000. She’s responsible for developing and managing the Research Center, SK&A’s largest employee group. One of Linda’s many accomplishments has been to maintain an employee turnover rate of less than 10 percent, an unprecedented record for such departments. She’s responsible for recruiting, training, motivating, and managing the entire Research Center. Following the acquisition of SK&A by Cegedim in January 2010, Linda was named director of the Research Center for SK&A, A Cegedim Company. Linda earned a Bachelor of Science degree in Sociology from Central Michigan University.

Jack Schember, Director, Marketing
Jack came to SK&A in October 2006 from Melissa Data where he served as the Marketing Manager for the software division. Jack began his career as an editor for business publications and was later a publisher for Advanstar Communications. He brings to SK&A more than 15 years of experience in direct and interactive marketing, media relations, magazine and catalog publishing, and event management. He currently oversees marketing activities for SK&A including branding, direct response campaigns, product launches, events, advertising, and publicity. Jack earned a Bachelor of Arts degree in Journalism from California Polytechnic State University, San Luis Obispo.